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FAQ Page

ABOUT US

1.What is Victoria's background?

Victoria is a highly qualified skincare specialist with over 16 years’ experience. With a passion for result driven facial treatments and skincare, Victoria has an extensive understanding of the skin; her “hands on” approach delivers outstanding results.

Inspired by “less is more” she believes anyone can achieve a beautiful radiant complexion through a straightforward and effective facial alongside a tailored skin care routine.

Each treatment Victoria delivers is centred on this simple, yet game changing philosophy to educate and inform her patients about the benefits of this on-going skin-health approach.

The result – a bespoke, individualised approach to Facial skincare. Victoria’s Facials are often devoid of any strict step-by-step, ‘one-size-fits-all’ protocol, but rather smartly planned, customised treatments, which are based on the condition of the skin rather than the type.

2.What is Victoria's philosophy?

With regular treatments and prescribed products, we are proud to give our patients not only a renewed confidence in their own skin but also a re-education of skincare, which is tailored to their individual needs. Palm Tree Skin offers your skin a home for results, which are delivered by us and maintained by you.

3.What is Mandy's background?

Mandy is a qualified Registered General and Practice Nurse with over 15 years advanced level aesthetic injectable experience.

After qualifying as a nurse in 1989 in Bradford, Mandy worked for several years as a Surgical Nurse at both Bradford and Halifax Royal Infirmaries.

Thereafter, Mandy relocated to Driffield East Yorkshire where she worked for 16 years as a Practice Nurse specialising in Respiratory illness.

With a keen interest in Aesthetic treatments, in 2002 she trained with various companies to gain skills in advanced aesthetic procedures.

Mandy is passionate about what she does. An extremely skilled Practitioner, and is always up to date with the industry and latest technologies allowing her to bring her patients the best results possible, using the best products and methods on the market.

4.What is Mandy's style of injecting?

Renowned for her minimalistic and integrated approach to treatments, working with the best treatment modalities to create only ever natural-looking results. Mandy is a firm believer that injectables should be used to replace volume that has been lost and only ever relax muscles, not to create anatomically unnatural structures or paralyse muscles in the face. It is through this approach she has built up a discreet but loyal following.

5.What are Palm Tree Skins core values?

Our core values are maintaining clinical excellence and safety, and ensuring only the highest standard of treatments are delivered to our patients. Victoria prides her work ethic on her professional and friendly attitude.

6.What is Palm Tree Skins mission?

Our aim is to provide you with the most safe and effective treatments using the highest quality products. With each and every treatment, we aim to give you the best results. Palm Tree Skins ethos is based heavily on clinical excellence and providing the highest standard of care to our patients. We listen carefully to your concerns and work with you to form a bespoke treatment plan, ensuring you are comfortable throughout. With our extensive knowledge and expertise in this field, you are guaranteed a wonderful experience from start to finish and a peace of mind that you are in safe hands.

ABOUT US

1.What is Victoria's background?

Victoria is a highly qualified skincare specialist with over 16 years’ experience. With a passion for result driven facial treatments and skincare, Victoria has an extensive understanding of the skin; her “hands on” approach delivers outstanding results.

Inspired by “less is more” she believes anyone can achieve a beautiful radiant complexion through a straightforward and effective facial alongside a tailored skin care routine.

Each treatment Victoria delivers is centred on this simple, yet game changing philosophy to educate and inform her patients about the benefits of this on-going skin-health approach.

The result – a bespoke, individualised approach to Facial skincare. Victoria’s Facials are often devoid of any strict step-by-step, ‘one-size-fits-all’ protocol, but rather smartly planned, customised treatments, which are based on the condition of the skin rather than the type.

2.What is Victoria's philosophy?

With regular treatments and prescribed products, we are proud to give our patients not only a renewed confidence in their own skin but also a re-education of skincare, which is tailored to their individual needs. Palm Tree Skin offers your skin a home for results, which are delivered by us and maintained by you.

3.What is Mandy's background?

Mandy is a qualified Registered General and Practice Nurse with over 15 years advanced level aesthetic injectable experience.

After qualifying as a nurse in 1989 in Bradford, Mandy worked for several years as a Surgical Nurse at both Bradford and Halifax Royal Infirmaries.

Thereafter, Mandy relocated to Driffield East Yorkshire where she worked for 16 years as a Practice Nurse specialising in Respiratory illness.

With a keen interest in Aesthetic treatments, in 2002 she trained with various companies to gain skills in advanced aesthetic procedures.

Mandy is passionate about what she does. An extremely skilled Practitioner, and is always up to date with the industry and latest technologies allowing her to bring her patients the best results possible, using the best products and methods on the market.

4.What is Mandy's style of injecting?

Renowned for her minimalistic and integrated approach to treatments, working with the best treatment modalities to create only ever natural-looking results. Mandy is a firm believer that injectables should be used to replace volume that has been lost and only ever relax muscles, not to create anatomically unnatural structures or paralyse muscles in the face. It is through this approach she has built up a discreet but loyal following.

5.What are Palm Tree Skins core values?

Our core values are maintaining clinical excellence and safety, and ensuring only the highest standard of treatments are delivered to our patients. Victoria prides her work ethic on her professional and friendly attitude.

6.What is Palm Tree Skins mission?

Our aim is to provide you with the most safe and effective treatments using the highest quality products. With each and every treatment, we aim to give you the best results. Palm Tree Skins ethos is based heavily on clinical excellence and providing the highest standard of care to our patients. We listen carefully to your concerns and work with you to form a bespoke treatment plan, ensuring you are comfortable throughout. With our extensive knowledge and expertise in this field, you are guaranteed a wonderful experience from start to finish and a peace of mind that you are in safe hands.

ABOUT OUR FACIAL BAR & WELLNESS STUDIO

What doe's Palm Tree Skin offer?

A Skincare and Health collective that celebrates femininity and believes wellness starts from within.

What does Palm Tree Skin believe?

We believe beauty has no age, no sex, no pant size or skin colour. We are a destination for every person to feel good, sink into their day or let go after a long working week.

Where is Palm Tree Skin located?

The clinic is Located in the exclusive ‘Oulton village’ in Leeds.

Are children allowed at Palm Tree Skin?

We are happy for you to bring well behaved children under supervision. Children are not permitted in the clinical treatment areas.

ABOUT OUR FACIAL BAR & WELLNESS STUDIO

What doe's Palm Tree Skin offer?

A Skincare and Health collective that celebrates femininity and believes wellness starts from within.

What does Palm Tree Skin believe?

We believe beauty has no age, no sex, no pant size or skin colour. We are a destination for every person to feel good, sink into their day or let go after a long working week.

Where is Palm Tree Skin located?

The clinic is Located in the exclusive ‘Oulton village’ in Leeds.

Are children allowed at Palm Tree Skin?

We are happy for you to bring well behaved children under supervision. Children are not permitted in the clinical treatment areas.

APPOINTMENTS

What should I do to prepare for an appointment?

It helps if you can attend your appointment with a list of any medications you may be taking and also a note of any previous treatments you may have had. Also – if you are able to attend with no makeup this is preferable.

How can I help improve my skin in-between treatments?

We encourage all patients to mirror all in clinic treatments with a bespoke skincare plan, which is tailored to your skin concern. We also believe a healthy diet, supplements and plenty of exercise is key to maintaining your skin at its best.

Are there any 'At Home' treatments I can do to help my skin?

Yes – we recommend a weekly or bi-weekly mask which is best suited to your skin type/concern.

What happens when I arrive for my appointment?

We ask that you arrive 5-10 minutes prior to your appointment and although we aim to keep on time often prior appointments may overrun. Please be aware that if you arrive late, the time of the appointment will be shortened in consideration of the next person.

What happens if I need to reschedule or cancel my appointment?

If you need to reschedule or cancel an appointment, we ask that you give us 24 hours’ notice or you will be charged in full for the appointment. Please note that we will be requesting a deposit to be paid in order to secure your booking.

APPOINTMENTS

What should I do to prepare for an appointment?

It helps if you can attend your appointment with a list of any medications you may be taking and also a note of any previous treatments you may have had. Also – if you are able to attend with no makeup this is preferable.

How can I help improve my skin in-between treatments?

We encourage all patients to mirror all in clinic treatments with a bespoke skincare plan, which is tailored to your skin concern. We also believe a healthy diet, supplements and plenty of exercise is key to maintaining your skin at its best.

Are there any 'At Home' treatments I can do to help my skin?

Yes – we recommend a weekly or bi-weekly mask which is best suited to your skin type/concern.

What happens when I arrive for my appointment?

We ask that you arrive 5-10 minutes prior to your appointment and although we aim to keep on time often prior appointments may overrun. Please be aware that if you arrive late, the time of the appointment will be shortened in consideration of the next person.

What happens if I need to reschedule or cancel my appointment?

If you need to reschedule or cancel an appointment, we ask that you give us 24 hours’ notice or you will be charged in full for the appointment. Please note that we will be requesting a deposit to be paid in order to secure your booking.

OUR INFRARED SAUNA

What are the benefits of infrared sauna?

Take a look at some of our favourite infrared sauna benefits here.

How long is a session?

Our sessions are 45 minutes, please arrive 5 -10 minutes early to sign a waiver.

How much does a session cost?

A single session costs £45

How often should I do an infrared sauna?

We recommend using our infrared saunas once a week.

Are the saunas private?

Yes, our Sauna pod is 100% private.

Can I use my phone in the pods?

Yes, you can use your phone however it may over heat due to the temperature of the pods.

Can I wear jewellery?

Yes, you can but if they start to feel hot you can remove them and keep them safely on a shelf outside the actual infrared sauna.

Will I sweat?

Yes, you will sweat. A lot!

What do I wear?

We recommend swimwear.

Can I bring a friend?

Unfortunately, we are not able to offer shared pods at this time due to social distancing measures.

Do you have a shower?

Yes, we have showers. However, due to social distancing all our guests have a time limit of 15 minutes in the changing room post sauna. As a result, we would kindly request that you stick to body washes only and to not wash your hair.

What do you provide us with?

We provide all out sweat guests with towels, robes, lockers, shampoo and shower gel.

What do I do if I feel too hot?

You can simply open the door to your infrared sauna to let out some hot air. Our sauna lives in its own private room meaning you do not have to worry about other guests seeing you.

OUR INFRARED SAUNA

What are the benefits of infrared sauna?

Take a look at some of our favourite infrared sauna benefits here.

How long is a session?

Our sessions are 45 minutes, please arrive 5 -10 minutes early to sign a waiver.

How much does a session cost?

A single session costs £45

How often should I do an infrared sauna?

We recommend using our infrared saunas once a week.

Are the saunas private?

Yes, our Sauna pod is 100% private.

Can I use my phone in the pods?

Yes, you can use your phone however it may over heat due to the temperature of the pods.

Can I wear jewellery?

Yes, you can but if they start to feel hot you can remove them and keep them safely on a shelf outside the actual infrared sauna.

Will I sweat?

Yes, you will sweat. A lot!

What do I wear?

We recommend swimwear.

Can I bring a friend?

Unfortunately, we are not able to offer shared pods at this time due to social distancing measures.

Do you have a shower?

Yes, we have showers. However, due to social distancing all our guests have a time limit of 15 minutes in the changing room post sauna. As a result, we would kindly request that you stick to body washes only and to not wash your hair.

What do you provide us with?

We provide all out sweat guests with towels, robes, lockers, shampoo and shower gel.

What do I do if I feel too hot?

You can simply open the door to your infrared sauna to let out some hot air. Our sauna lives in its own private room meaning you do not have to worry about other guests seeing you.

DELIVERY & SHIPPING

Where's my order?

A tracking link is supplied in your dispatch email. It will allow you to track your delivery via the delivery courier’s website. The delivery courier may contact you by email or text message. This will depend on the delivery option you chose and whether you supplied a mobile phone number in the checkout.

Will my package still be delivered during bank holidays?

We believe our prices are fair. Our intention is to bring the best skincare technologies through treatments and home-care products at fair and honest prices. We believe that achieving great skin is essential for a healthy lifestyle and wellbeing, and therefore, look for the best possible cosmeceutical skincare at all price points.

If you see any of the products that we offer online at a lower cost and wish to see if we will price match- please email us at info@palmtreeskin.co.uk

Can I change my delivery address?

Although men’s skin differs from women’s we all need to maintain the moisturisation and hydration needed for healthy, happy skin. Since men tend to have thicker skin and higher levels of collagen, it can be more prone to hormonal sebum production leading to increased breakouts and blocked pores. With the added factor of hair growth, men need skincare that can address moisture, excess sebum and hydration. We have a Suitable for Men product list which you can view here.

What can I do if there is a missing item in my order?

Many of our products are formulated to be safe to use during pregnancy, however we would suggest that you seek advice from your GP, midwife or a qualified aromatherapist before using the products in our ranges.

DELIVERY & SHIPPING

Where's my order?

A tracking link is supplied in your dispatch email. It will allow you to track your delivery via the delivery courier’s website. The delivery courier may contact you by email or text message. This will depend on the delivery option you chose and whether you supplied a mobile phone number in the checkout.

Will my package still be delivered during bank holidays?

We believe our prices are fair. Our intention is to bring the best skincare technologies through treatments and home-care products at fair and honest prices. We believe that achieving great skin is essential for a healthy lifestyle and wellbeing, and therefore, look for the best possible cosmeceutical skincare at all price points.

If you see any of the products that we offer online at a lower cost and wish to see if we will price match- please email us at info@palmtreeskin.co.uk

Can I change my delivery address?

Although men’s skin differs from women’s we all need to maintain the moisturisation and hydration needed for healthy, happy skin. Since men tend to have thicker skin and higher levels of collagen, it can be more prone to hormonal sebum production leading to increased breakouts and blocked pores. With the added factor of hair growth, men need skincare that can address moisture, excess sebum and hydration. We have a Suitable for Men product list which you can view here.

What can I do if there is a missing item in my order?

Many of our products are formulated to be safe to use during pregnancy, however we would suggest that you seek advice from your GP, midwife or a qualified aromatherapist before using the products in our ranges.

OUR PRODUCTS

WHAT PRODUCTS DO YOU OFFER?

We only offer scientifically-proven skincare products and treatments. We believe in cosmeceutical skincare that contains scientifically proven active ingredients, targets skin at a cellular level, and makes a real difference in your skin. In our range you will never find any ineffective or harmful product. You can trust us with your choice.

I have found the products cheaper elsewhere, do you price match?

UK delivery couriers may be affected over the Bank Holiday period. However, some deliveries may be made at the courier’s discretion.

Are your products suitable for men?

Our aim is to process and pack your order as soon as possible, to get it on its way to you. There is a small amount of time where we may be able to amend your order, however, we are only able to amend certain things. We might be able to amend your address or cancel an item that you have ordered, but we are NOT able to swap items, add items or change the shipping option. If you wish to amend an order, contact us via info@palmtreeskin.co.uk

Are your products safe to use throughout pregnancy?

Apologies if we made a mistake. Please email us at info@palmtreeskin.co.uk and we will organise to send out the missing item for you.

OUR PRODUCTS

WHAT PRODUCTS DO YOU OFFER?

We only offer scientifically-proven skincare products and treatments. We believe in cosmeceutical skincare that contains scientifically proven active ingredients, targets skin at a cellular level, and makes a real difference in your skin. In our range you will never find any ineffective or harmful product. You can trust us with your choice.

I have found the products cheaper elsewhere, do you price match?

UK delivery couriers may be affected over the Bank Holiday period. However, some deliveries may be made at the courier’s discretion.

Are your products suitable for men?

Our aim is to process and pack your order as soon as possible, to get it on its way to you. There is a small amount of time where we may be able to amend your order, however, we are only able to amend certain things. We might be able to amend your address or cancel an item that you have ordered, but we are NOT able to swap items, add items or change the shipping option. If you wish to amend an order, contact us via info@palmtreeskin.co.uk

Are your products safe to use throughout pregnancy?

Apologies if we made a mistake. Please email us at info@palmtreeskin.co.uk and we will organise to send out the missing item for you.

PAYMENT & PROMOTIONS

How can I join Skin Club?

It’s super easy. Click here to sign up to our skin club. All you have to do is create an account and you will get access to the latest offers, new products and the best deals.

Can I use more than one promotion online?

Only one promotional code can be applied per order. Please check the details of the promotion when you receive it or email us at info@palmtreeskin.co.uk with your enquiry.

Where do I apply my promotional code?

You can enter the promotion code in the ‘voucher / discount code’ box on the checkout page.

Do you process orders during the weekend?

The delivery companies we work with pick up parcels from Monday to Friday between 3pm and 4pm. If you place an order during the weekend, it will be sent out to you on Monday. In this case 24H and 48H delivery refer to the time it takes the post company to process your parcel and get it delivered to your door.

Do you have any offers running at the moment?

The best way to stay up to date with offers is to follow us on Instagram and Facebook. You can also visit our Offers page.

PAYMENT & PROMOTIONS

How can I join Skin Club?

It’s super easy. Click here to sign up to our skin club. All you have to do is create an account and you will get access to the latest offers, new products and the best deals.

Can I use more than one promotion online?

Only one promotional code can be applied per order. Please check the details of the promotion when you receive it or email us at info@palmtreeskin.co.uk with your enquiry.

Where do I apply my promotional code?

You can enter the promotion code in the ‘voucher / discount code’ box on the checkout page.

Do you process orders during the weekend?

The delivery companies we work with pick up parcels from Monday to Friday between 3pm and 4pm. If you place an order during the weekend, it will be sent out to you on Monday. In this case 24H and 48H delivery refer to the time it takes the post company to process your parcel and get it delivered to your door.

Do you have any offers running at the moment?

The best way to stay up to date with offers is to follow us on Instagram and Facebook. You can also visit our Offers page.

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